Support & Service

After Sales Service / Customer Service

Our customer is our assets, so we give our highest effort to our customer to keep them satisfied all time. The needs and demands of our customers must be fulfilled. Our products and services meet the expectations of the customers.

Our after sales service includes various activities to find out whether the customer is happy with the products or not?

We always take care about the strengthening bond between our organization and our customers.

Giving necessary support to our customer we help them to install, maintain or operate of a particular product.

Annual Maintenance Contract (AMC)

In our organization, AMC is an agreement signed between the organization and the customer where the organization promises to provide after sales services to the customer as per his requirements.

Troubleshooting

We have a fixed support number where the customers can call and discuss their queries. The customer service officers will take a prompt action on the customer’s queries. The problems must be resolved immediately

Exchange Policies

Our exchange policies is transparent and in favor of the customer. The customer who comes for an exchange, we give him the same treatment as was given to him when he came for the first time. If any product found broken or in a damaged condition must be exchanged immediately by our sales professional. We don’t harass the customers. We just listen to their grievances and make them feel comfortable.

We have a section in your organization’s website where the customers can register their complaints and discuss their queries.

Our Service Point Address:

Dhaka Sylhet Mymensingh Rangpur Rajshahi Khulna Barisal Chittagong